FAQ – Service Users missing when recording
If a service user is ever missing from the list when recording information, it may be due to missing information
How to change the ‘Resident’ title
Care Control offers the option to change how the system refers to your clients. The default is Resident and Service
Amending Client Absences
In this update you can cancel and amend client absences which have not already ended. To do this, navigate to
Locking eMAR to a Single Service User
I this update we have added the ability to set an installation of eMAR to only allow access to one
When a Service User or Resident Leaves
Recording a Service User as leaving your care can be done on both Care Control Windows and Care Control Mobile.
Recording a Payment (Income Module)
With any invoices raised on Care Control, you can mark them as having been paid including the payment type and
Creating a Payment Schedule for Social Service Users Who Pay 2 Weeks in Advance and 2 weeks in Arrears
In order to create a payment schedule for service users who pay 2 weeks in Advance and 2 in Arrears,
Viewing a Service User’s Memory Box
You can view Memories that have been recorded for a service user on Care Control Mobile. To access these Memories,
Switching a Service User to Another Care Service Group
Sometimes you might need to move a service user to another Care Service Group (CSG) due to a room change
Adding a New Resident or Service User onto Care Control Windows
Log onto Care Control Windows and select Add a New Resident: Click on the dropdown lists, select the relevant options