FAQ – Care Certificate
Where is the Care Certificate located?Staff Area > Training How do I Remind a member of staff to complete a
How to access Staff Inductions on CC Mobile
Staff inductions can now be accessed on CC Mobile. A staff member is able to access their induction via their
Work Record
The Work Record is the replacement for the current timesheet. It is a document that is to be accessed by
Access Denied Message
When signing into Care Control Windows, if you receive an Access Denied message then this doesn’t mean that you have
Accessing Staff Records on CC Pocket
Part of the Pocket v2.00 update includes the Managers Menu. From here it is now possible to access staff records.
Changing a staff photo on Care Control Pocket
Part of the Care Control Pocket v2.00 update includes the ability to add or change staff photos on their staff
Using the new PIN Services tool on Care Control Pocket
One of the many new features available on Care Control Pocket is the ability to change the PIN number that
Creating a Message Group
You are able to create Message Groups on Care Control, making it easier to send messages to selected Staff. To do
Creating a Manual Allocation
To set up a Manual Allocation, firstly go the Administration of Care Control screen on Windows. Select Staff Area and then
Allocating Tasks to Specific Staff, Role or Category
To allocate Tasks to specific Staff, Role or Category please do the following: – Go to Administration of Care Control.