FAQ – Resetting CC eMAR, Mobile & Pocket
Sometimes the best fix for a problem is a clean slate. You can reset the Care Control mobile/tablet apps by
FAQ – Automatic Updates
The Care Control software collection is always being updated, whether that’s to fix issues, or add new features. We recommend
FAQ – CC Windows Crashing
Sometimes Care Control Windows can experience difficulties when loading or running areas with lots of data. This can be due
Overriding a Locked Pocket App
When a staff member uses the Pocket app in Offline Mode the app locks to that user, allowing only them
Reducing image file sizes before uploading them into Care Control
Requirements: Microsoft Outlook (2016/365) (If you do not have Outlook and cannot reduce the file size please do not hesitate
What to do if a member of staff has not signed out of eMAR
When you go onto eMAR you will need to select the setting cog. You will then need to enter your
Installation Error 1603
If your installer looks like this then the issue is that the Microsoft Office365 Access Runtime is conflicting with the
Access 2010 Runtime Issue
The Microsoft Office November 2019 updates were released earlier this week. This has caused Care Control running on the Access
Finding and changing the administration password
You can find the Admin Password by going into Full Admin, opening the Advanced Stuff tab and clicking System Settings.