Care Control June 2017
Release Note
Care Control Mobile 4.00+
Care Control Windows 2.94+
Contents
Detailed Guidance for Major Changes. 6
Administration Integrated Menu. 7
Support to Record Incidents. 11
Inclusion of Incident Analysis – For Organisation and Care Plans. 12
New Home Status Alert for High Frequency Monitoring. 14
Support for Multi Form Custom Monitoring. 16
Fast Switching between Sites within CC Windows. 23
This documentation details information for the June 2017 release covering updates to Care Control
Mobile and Care Control Windows.
This release covers Care Control Windows versions 2.94 and above. Care Control Mobile 4.00 and
above. The database version following this upgrade is version 1.19.
information about the care home.
Care Control Windows. The menu now includes a search facility.
A major development. You can create your own multi select monitoring types with built in
custom output templates. The monitoring type can then be assigned to residents.
The record care plan information screen can be customised to your organisations requirements,
including adding any custom monitoring you have created.
If you are a Care Control Windows user, you can now switch quickly to different sites within your
organisation.
If you are part of a group of care home users, you can now access a new group level dashboard
on CC Mobile. This development is still in beta testing and will be released to all users shortly.
There is a Help Option on screens now. This help option allows you to navigate to associated
help videos, and also allows you to log a support issue directly through the app.
Following a review with CHC, we have now [GC1] included two new care review areas: -
Altered States of Consciousness and Behaviour. The guidance for both of these new areas
has been taken from the CHC Decision Support Tool paperwork.
When staff members “View Your Rota” they will first see a personalised screen of their
individual rota showing when they are working and when they are on leave. This screen
will also link through to the main consolidated rota for a given date.
Staff are now able to click on an absence shown on the consolidated rota. The same logic
that is used on the Windows system is used to verify if the user is able to cover that shift.
If they are, the cover is updated automatically.
The Handover has been extended to include a new drop down option to view in one screen
for all residents who are on movement charts and when they were last moved.
Support for Longer Narratives on Care Review Overview
Support for longer care review overview narratives have been added. On the summary
screen you can now see an expanded window of the care review overview. The care
review screens now also support carriage returns and other formatting types.[GC2]
Detailed Guidance for Major Changes
Please find below a more detailed review of the major changes in this release: -
System: CC Mobile
Detail:
There is a new administration dashboard screen on the CC Mobile System. To access it you now
need to use a different method: -
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System: CC Mobile
Detail:
When logged into the administration area you now have a new menu to access different areas.
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System: CC Mobile
Detail:
You now have further options with regards how your staff sign in to Care Control. You can now choose to use a Care Control Key Fob: -
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These are QR Key Fobs which you can provide to your staff to access or sign-in to your system.
You will also need a tablet device with a forward facing camera, such as an iPad.
You can configure the system to use these QR Key Fobs in the following ways: -
To configure your system to use these new Key Fobs you will need to do the following: -
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Please contact the Care Control office if you would like to order some Care Control Key Fobs.
System: CC Mobile
Detail:
When a user accesses Care Control Mobile, they will see an updated user home screen: -
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The changes are as follows: -
shows the users allocated resident tasks, or the tasks associated with the organisation (if allocations are switched off).
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System: CC Mobile
Detail:
You can now record incidents via the CC Mobile System. By default, you can access this option via the Record
Care Plan Information Screen: -
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Please note: the record incident form scrolls down the page.
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Inclusion of Incident Analysis – For Organisation and Care Plans
System: CC Mobile
Detail:
The analysis of incidents has now been included within the CC Mobile System. If you are an administrator,
you can analyse incidents for your organisation or you can analyse incidents for a specific resident within
their care plan.
To analyse incidents at an organisational level you do the following: -
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When you view an incident, an incident record will be shown: -
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If you are an administrator, you will see the option to Exclude. This option allows you to Exclude an incident
from your analysis. This is useful if your staff have accidentally[GC6] recorded the incident more than once.
You will see a View Log option. This option allows you to view the Post Incident Log in full and add further
comment if required. If you touch this option, you will see the following screen: -
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New Home Status Alert for High Frequency Monitoring
System: CC Mobile
Detail:
Many of the alerts within Care Control are centred around monitoring. Monitoring is broadly split
into two categories: -
Low Frequency Monitoring
Monitoring such as Bath or Shower Alerts, Risk Assessments, Care Reviews – areas of monitoring that are on a
minimum reminder frequency of 1 day or more.
These are monitoring type reminders that are measured in hours e.g. Fluid Intake, Food Intake, Movement Charts etc.
With the present system of Care Control, the high frequency monitoring alerts can never become a red cross.
When they are created, they replace any alert that already exists of that type.
In the new version, we have introduced the concept of a threshold. This threshold indicates when a high
frequency alert will become a red cross. In addition, on the screens where the alerts are displayed (Home
Status, Staff Tasks etc) these types of alerts have a new icon which identifies how many times that alert
has triggered.
Note, at present this is only represented within Care Control Mobile.
A resident is placed on a fluid intake monitoring. The fluid intake is set at a minimum recording level of every
1 hour. The threshold of changing this alert to a red cross is set at 3 times. This means that staff members
can miss recording the fluid intake 3 times before the alert is moved to a red cross.
When staff view the homes status initially the alert looks as follows: -
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If this alert is not actioned by staff within the 1 hour set as the minimum time, the alert changes to the following: -
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The 1 indicates the number of times this alert has been missed. When it reaches its threshold, the alert will change to a red cross.
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From this screen, you can set the Red Cross threshold for high frequency monitoring types.
System: CC Mobile
Detail:
You are now able to create your own multi select custom monitoring, similar to Personal Care Monitoring or Activity Monitoring.
You can create a custom monitoring type within the Administration Area.
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The custom monitoring page is a large form that scrolls down: -
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An important aspect of designing your new monitoring area is trying it before you activate it. Once you activate your monitoring it cannot be changed. As long as your monitoring is Saved you can try the monitoring through the Try It button: -
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The form is broken into 3 areas: -
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Within Basic Details you can define the name of your monitoring. The name of any monitoring you
use on Care Control must be unique. You can verify that the name is unique by touching the Check
button.
You can load an icon for your monitoring. At present this can only be loaded via a Tablet device.
If you do not load an icon the custom monitoring icon will be used instead.
You have the option to add a description. The description is optional and is used to instruct staff
as to the purpose of the monitoring. The description can either be displayed in the top right hand
corner of the monitoring form or as a message box. If you enter no text, no description will be
shown.
At present, it is only possible to create a multi-select custom monitoring area, however support
for single form monitoring will be added in the future.
The options covered in this area are as follows: -
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You can choose to include the ability for staff to change the date and time of the monitoring. If this option is omitted,
then the current date and time will be used when monitoring is recorded.
You can display a button to link any new monitoring to the Care Review.
You can add support on your monitoring for up to three pictures.
You can force staff to use QR Codes to record the monitoring.
The key area to creating your own custom monitoring is the output comment that is created. This comment will be added to the resident’s care plan and will be visible within the Handover Notes.
You have the following options with regards the comment type: -
The comment builder allows you to place a Build button next to your free text entry. When the user selects Build, a series of comments will be shown which they can select from. The output can then be used to build a comment, such as used within the Personal Care monitoring.
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The comment builder supports up to 4 comment lists that can be used to help staff construct their comment.
Each list has a space to indicate a prompt that will be shown to the staff.
We strongly recommend that you constantly save and try your monitoring to ensure that the comment builder is
working as you expect with the correct lists shown.
The comment builder is used to construct a formatted response. The response can contain entries from the
comments selected and can also contain conditional control based on certain comments received.
The templated note response field is where you construct your comment response.
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You can just type directly into this field, however we advise that you use the Build Template option to
construct your response using placeholders for output from the comment builder lists.
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The template builder provides you with the ability to create a formatted template using placeholders.
Some of these placeholders relate to service users or to the current staff member.
There are two special types of placeholders which relate specifically to the comment builder functionality: -
List
The list option provides you with the ability to include the output from one of your comment lists into the comment response. The screen looks as follows: -
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Simply select the list output you want to include and a placeholder will be created within your comment template.
IF allows you to conditionally include comments based on the output from a specific list. For example, if your
“select list 1” is to provide a list of whether the resident accepted or declined assistance, you could specify
that a narrative text block is added based on the choice made by the staff member.
When you select IF you will see a screen such as below: -
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The below is an example templated text that uses all of the above features: -
{IF List1="Assistance accepted" THEN "[SFull Name] assisted [First Name] in the following transfer:
{List4}. The following staff members assisted with the transfer: {List2}. The equipment used was
as follows: - {List3}. [First Name] accepted assistance with this transfer. "}
{IF List1="Assistance refused" THEN "[SFull Name] attempted to assist [First Name] in the transfer:
{List4}, using equipment: {List3}. However, assistance was refused. "}
In this example, we have two IF sections. They are defined based on the output of List1. Within the
body of each section you can see we have used placeholders to include the Resident names[GC8] ,
staff name and output from the various lists that have been defined.
This example is for a Resident Transfer monitoring – to allow staff to record monitoring for residents
who need to use transfer equipment such as hoists.
Constructing your custom monitoring will take time. If you need assistance please contact the Care Control
support team.
The final area of the custom monitoring is setting the default frequency. These are the values used
when a resident is first placed on monitoring.
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System: CC Windows
Detail:
Care Control Windows no longer supports the Business Code as a means of logging into the system.
You must now use a site code. However, you can switch between sites within your organisation by
using a new feature available under the Administration area.
If you click Advanced Stuff you will see a new option, Access Other Sites: -
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When you click this option, you will need to enter your Business Code: -
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If you are using a secure computer you can check a box to remember this code so you
will not need to enter it again.
Once you have entered your business code you will see a list of sites you can switch to: -
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Simply select the site you would like to view and select Load Site.
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