One of the features on Care Control’s Family & Friends tool is the ability to communicate via messages to relatives and friends. Below you will find the necessary steps to send messages both as a staff member and as a relative or friend.

Sending messages from the home to a relative

• On the Full Admin page of Care Control Windows find the Communication Tab.
• Here, select Create a Message.
• This will open a new window for your message.

• You will need to select Friends & Family in the Message Groups drop-down list which will then show all the F&F contacts available.
• Next, select who you wish to message by selecting the name on the left and selecting the Add button which will move them onto the right hand-side.

• Now you are ready to input the message in the Your Message box.
• Finally, set a date range for how long you would like this message to show in the F&F inbox and finally add an importance level.
• Press Send.

Sending messages as a relative, to the home

• When you receive a message from the home, it will appear in your Messages Inbox, as seen below.
• Click on the message to open and view it.

• After clicking on the message, you will be in your inbox. From here you can Reply to messages, send New Messages and Mark Messages as Read.
• For this example we are going to send a new message to a staff member. Begin by pressing New Message.
• This will open a blank message template for you to fill in.
• Here you can select the staff member(s) you wish to receive the message, then enter the message you wish to send.
• Press Send (It should look something like this)